1 What payment methods do you accept? 
123 2 WEB only accepts payment by Mastercard and Visa.
When you sign up for a 123 2 WEB website you need to authorise us to charge your credit card until you decide to cancel the service.
123 2 WEB will then process a credit card charge on the same day each month until you notify us to stop.
2 What happens if I want to cancel the service?
Cancelling is easy. Simply contact 123 2 WEB by phone or email and tell us that you no longer wish to use the service.
You will be billed for any part period that has been used and your website will be taken down from the 123 2 WEB server.
If you have purchased your own domain name then that domain name will remain your property until the end of the period you purchased it for.
3 What if I want to make changes to my website?
Once your website has been set up we will provide you with easy-to-use tools
for updating your website by changing the text and uploading new photos.
Of course, if you have any concerns about making these changes to your website,
just call us and we'll be happy to help.
4 Can I upgrade or downgrade my package?
Absolutely, simply contact 123 2 WEB and we will assist you in upgrading or downgrading your package at any time.
5 How do I ensure that I am getting the best possible Google ranking?
123 2 WEB includes a search engine optimisation service in each of the packages.
The more advanced the service you choose, the more it will improve your Google ranking
(how high you appear in a list of search results).
6 Why do I need search engine optimisation?
Search engine optimisation is extremely important to make sure that whenever
a customer searches for the products or services that your company
provides, you appear as high as possible in the list of search results.
This is often called your Google ranking.
For example if you are a tiler operating out of Sutherland, you really want to make sure that when a customer searches for tilers
in Sutherland (or nearby suburbs) your website is shown as high as possible in the list of results. Search engine optimisation is how
you achieve this.
7 What is hosting and why do I need it?
The programming code that has been used to create your website needs to be located on a computer server somewhere. All 123 2 WEB websites are hosted on 123 2 WEB servers.
8 Do I have to use 123 2 WEB for my hosting?
Yes, 123 2 WEB provides a complete package of services for a fixed monthly fee. Hosting is one of those services.
9 Why does a website need maintenance?
The internet is constantly changing. New versions of software are continually being released.
We will ensure that your website is kept up to date and remains compatible with current browsers and so on.
10 What do you monitor in the ongoing monitoring?
123 2 WEB will ensure that your website is live at all times and that it has sufficient bandwidth.
We will monitor the number of visitors who come to your website,
what website they visited before coming to your website and where they went afterwards.
11 Do I own the website?
No, the 123 2 WEB service is all about providing an all-inclusive service for a monthly fee.
Your website is provided on a monthly rental as part of the monthly fee.
If you purchase a domain name through us then that domain name will remain
your property until the end of the period you purchased it for.
12 How much bandwidth do I get for my website?
We will provide you with sufficient bandwidth to ensure that your website copes with all of the demands from your customers.
13 How long does it take to complete the web design?
We have streamlined the web development process so that we can deliver
your website package as quickly as possible. Once we have the details about your business,
our editorial staff will contact you within 24 hours to confirm what your website should
be like and tell you when the draft website design will be ready to view.
13 Where are you located?
We are based in Oatley in Sydney's south (St George and Sutherland Shire region) so we are conveniently located for all the surrounding suburbs: Mortdale, Penshurst...
